Refund policy

Returns at Jordan Home Furniture

We want you to love what you bring home. If something isn't right, most new items can be returned within 14 days of delivery under the terms below.

At a glance

Return window: contact us within 14 days of delivery or pickup
Approval first: every return needs a Return Authorization (RA) number from us
Restocking fee: 30% of the item price on approved returns
Return transport: arranged and paid by the customer (we can help schedule a pickup for a fee)
Final sale: clearance and floor models, special orders, mattresses and bedding, and single pieces of a sectional

1. What can be returned

To qualify, an item must be new, unused and unassembled, in its original packaging, with all parts, hardware and paperwork included. Items that have been used, assembled, or are missing packaging or parts may be refused or have extra deductions taken after inspection.

2. What can't be returned

Clearance, "as-is" and floor-model items
Special-order, custom and backordered items
Mattresses, bedding and other sleep products
Individual pieces from a sectional or set

Changing your mind, a different color or style preference, or an item not fitting your room or doorway are not defects. Approved returns for these reasons are still subject to the restocking fee and transport costs.

3. How to start a return

Within 14 days of delivery or pickup, call or email our showroom with your order number and the reason for the return. If approved, we'll give you an RA number and instructions. Approved items must be back at our showroom within 20 days of approval. Returns without an RA number may be refused.

4. Fees and deductions

A 30% restocking fee applies to all approved returns.
Delivery, freight and setup charges are not refundable once delivery has been attempted.
Extra charges may apply for refused deliveries, incorrect or unreachable addresses, items that don't fit the space, or missing parts.

5. Damaged, defective or missing parts

Please check everything at delivery or pickup. Report any damage or missing parts within 48 hours, with clear photos. Most problems are fixed with replacement parts or repair rather than a full return.

6. Refunds

Once a returned item arrives and passes inspection, we refund the approved amount to your original payment method. The amount depends on the item's condition and packaging.

7. Colors and measurements

Colors and finishes can look different on screens and under different lighting. Please confirm dimensions and measure doorways, hallways and stairs before you buy.

8. Payment disputes

If there's a problem with your order, please contact us first so we can make it right. If a chargeback is filed after confirmed delivery, we may provide delivery records to the card issuer and seek any unpaid balance as permitted by law.